Privacy Policy

Last Updated: January 2026

At 500tk, we understand that your personal data is important to you. This Privacy Policy explains in clear, plain English how we collect, process, store, and protect the information you provide when using our platform — including our online casino, sports betting, and live gaming services available to players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar.

By accessing or using 500tk, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. We are committed to handling your information with care, transparency, and full respect for your privacy rights.

1. Information We Collect

When you register, use, or interact with 500tk, we may collect the following categories of personal information. This data is collected only to the extent necessary to provide our services safely and effectively:

• Identity data: Full name, date of birth, national ID or passport number (required for age verification and KYC compliance).
• Contact data: Email address, mobile phone number, and residential address in Bangladesh.
• Financial data: Transaction records, deposit and withdrawal amounts in BDT, and payment method identifiers (e.g., bKash, Nagad, or Rocket mobile numbers used for transactions — but not full wallet credentials).
• Technical data: IP address, device type, browser version, operating system, session duration, and pages visited on the platform.
• Gameplay data: Betting history, game preferences, bonus usage, wagering activity, and account balance history — used for account management and responsible gaming monitoring.

2. How We Use Your Information

500tk uses your personal data strictly for the purposes set out below. We do not use your data for purposes that are incompatible with those listed here without first obtaining your explicit consent:

• Account creation and management: To register your account, verify your identity, and maintain your player profile securely on the platform.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported BDT payment methods, and to maintain accurate financial records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via our support channels.
• Legal and compliance obligations: To comply with anti-money laundering (AML) requirements, fraud prevention protocols, age verification (21+), and any applicable legal obligations in Bangladesh.
• Platform improvement and analytics: To understand how players interact with 500tk, identify bugs, improve game performance, and develop new features that serve our Bangladesh audience better.

3. Legal Basis for Processing

We process your personal data on the basis of one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil the terms of the agreement between you and 500tk when you register and use our services.
• Legal obligation: Processing necessary to comply with applicable laws, including identity verification, AML, and anti-fraud regulations.
• Legitimate interests: Processing carried out in our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.

4. Data Sharing and Disclosure

500tk does not sell your personal information. We do not share your data with advertisers, marketing brokers, or any commercial third parties for their own use. Your data stays within the 500tk ecosystem except in the specific circumstances described below:

We may share limited, necessary personal data with the following categories of third parties solely to operate the platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and partnered banking institutions require transaction identifiers and amounts to process deposits and withdrawals securely. They are bound by their own privacy obligations and do not receive your gaming history.
• Identity verification services: KYC providers who verify your age (21+) and identity documents. These service providers act as data processors under our instructions and are contractually prohibited from using your data for their own purposes.
• Legal authorities: Where required by applicable law or in response to a valid legal order, subpoena, or regulatory investigation, we may disclose the minimum personal data necessary to comply with that obligation.

5. Payment and Financial Data

500tk processes all financial transactions in BDT (Bangladeshi Taka). We work with trusted Bangladeshi payment networks including bKash, Nagad, Rocket, and Upay to provide seamless deposit and withdrawal experiences. When you initiate a transaction, we transmit only the data required by the payment provider — we do not store your full mobile banking PIN, wallet password, or card CVV on our systems.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and contractual obligations. Specifically, financial records and KYC documents are retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering requirements.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be associated with you individually. You may request early deletion of your account data by contacting our support team — subject to any overriding legal retention obligations.

7. Data Security

500tk employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, access controls that restrict data handling to authorised staff only, and regular security audits and vulnerability assessments.

While we take every reasonable precaution to protect your data, no digital system can guarantee absolute security. If you believe your 500tk account has been compromised, please contact our support team immediately at [email protected] so we can take prompt protective action.

8. Cookies and Tracking Technologies

500tk uses cookies and similar technologies to ensure the platform operates correctly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for core platform functionality such as session management, login persistence, and security tokens. The platform cannot function properly without these.
• Analytics cookies: Help us understand which pages and features are most used, how long sessions last, and where players experience difficulties. This data is aggregated and anonymised.
• Preference cookies: Store your language and display preferences so you do not have to re-select them on every visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair core platform functionality. We do not use advertising or retargeting cookies.

9. Your Privacy Rights

You have the following rights in relation to the personal data that 500tk holds about you. To exercise any of these rights, please contact our support team at [email protected] with your registered email address and the specific right you wish to exercise:

• Right of access: You may request a copy of all personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, for example while a correction request is being verified.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible.

We will respond to all verified data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, and we will notify you if an extension is required.

10. Age Restriction Policy

500tk is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you are not permitted to register, use, or access any part of the 500tk platform.

11. Third-Party Links and Services

The 500tk platform may reference or display content related to game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These are independent organisations with their own privacy policies and data practices. 500tk is not responsible for the privacy practices of any third-party game studio, payment processor, or service provider. We encourage you to review the privacy policy of any third-party service you interact with directly.

12. Changes to This Privacy Policy

500tk reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an on-platform notification. Your continued use of the platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. The most current version will always be available at https://500tk.ws/privacy-policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 500tk handles your personal data, our privacy team is here to help. We aim to respond to all enquiries promptly and with full transparency.

Email us at: [email protected]