500tk Frequently Asked Questions
Everything you need to know about registering, depositing via bKash or Nagad, claiming bonuses, placing cricket bets, and staying safe on 500tk — all in one place.
Welcome to the 500tk FAQ page — your complete guide to getting started and making the most of Bangladesh's trusted online casino and sports betting platform. Whether you are a new player in Dhaka or a cricket fan in Chittagong, these answers cover every step from account creation to cashing out your winnings safely.
What This FAQ Covers
Account & Login
Registration, KYC, password reset, and login troubleshooting.
Payments
bKash, Nagad, Rocket deposits and fast withdrawals in BDT.
Games
Cricket betting, slots, live casino, crash games explained.
Bonuses
Welcome bonus, wagering requirements, free spins, and loyalty rewards.
Safety
SSL encryption, fair play, 21+ policy, and responsible gaming tools.
Mobile Play
Full casino and betting experience on any Android or iOS phone, no app needed.
Account & Registration
How do I create an account on 500tk?
Creating a 500tk account takes less than two minutes. Visit the 500tk Login page, click the registration option, enter your mobile number, set a secure password, and verify your number with the OTP sent to your phone. Once verified, your account is active and you can make your first deposit using bKash, Nagad, or Rocket.
What documents are required for KYC verification on 500tk?
500tk requires a valid National ID Card (NID) or passport for identity verification. You may also be asked to submit a recent utility bill or bank statement as proof of address. KYC verification is usually completed within 24 hours of submitting your documents. Verified accounts enjoy higher withdrawal limits and faster processing.
What is the minimum age to play on 500tk?
You must be at least 21 years old to register and play on 500tk. This is a strict policy in line with responsible gaming standards. Age verification may be requested at any point, and accounts found to belong to underage users will be permanently closed. We ask all players to confirm they are 21+ before signing up.
I forgot my 500tk password — how do I reset it?
On the 500tk Login page, tap the 'Forgot Password' link. Enter your registered mobile number and an OTP will be sent to you instantly. Enter the OTP, create a new password, and you will be logged back in. If your registered number is no longer active, contact the 500tk support team via email at [email protected] to recover your account.
Can I have more than one 500tk account?
No. Each player is allowed exactly one 500tk account per person. Creating multiple accounts to claim bonuses multiple times is strictly prohibited and will result in all associated accounts being suspended. If you believe a duplicate account was created in error, please reach out to our support team immediately to resolve the issue.
Deposits & Withdrawals
How do I deposit money on 500tk using bKash?
Log in to your 500tk account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the bKash Send Money transaction to the provided merchant number. The funds typically appear in your 500tk wallet within 1-3 minutes. Always use the exact reference code shown on screen.
How long does a bKash deposit take on 500tk?
bKash deposits on 500tk are processed almost instantly — usually within 1 to 3 minutes during normal hours. During peak periods such as BPL match days or major promotions, it may occasionally take up to 10 minutes. If your deposit has not appeared after 15 minutes, save your bKash transaction ID and contact support at [email protected].
What is the minimum withdrawal amount on 500tk?
The minimum withdrawal amount on 500tk is ৳500 for bKash and Nagad, and ৳1,000 for Rocket and bank transfers. There is no withdrawal fee charged by 500tk, though your mobile banking provider may apply its own transfer fees. Ensure your account is fully KYC-verified before requesting a withdrawal to avoid delays.
How long do 500tk withdrawals take to process?
Withdrawals on 500tk are typically processed within 30 minutes to 3 hours for bKash and Nagad. Bank transfer withdrawals (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank) may take 1-2 business days. Withdrawal requests submitted during Bangladesh Standard Time (BST) business hours are processed faster than those submitted late at night.
Does 500tk support Nagad and Rocket for payments?
Yes, 500tk fully supports Nagad, Rocket, and Upay in addition to bKash for both deposits and withdrawals. The process for each is identical: go to the Deposit or Withdrawal section, choose your preferred mobile banking method, and follow the instructions. All four services are available 24/7. We recommend keeping your mobile banking PIN secure at all times.
Games & Gameplay
What cricket betting markets are available on 500tk?
500tk offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, Bangladesh Tigers internationals, and other major tournaments. Available markets include match winner, top batsman, top bowler, total runs per over, individual player performance, and live in-play betting. BPL fixtures receive the most market depth with special props for Bangladeshi fans.
Can I play 500tk casino games on my mobile phone?
Yes, 500tk is fully optimized for mobile play on both Android and iOS devices. The entire platform — including live casino, slots, crash games, and sports betting — runs in your mobile browser without any app download required. The site is designed mobile-first, so the experience on a phone screen in Dhaka or Sylhet is just as smooth as on any desktop.
Are the games on 500tk fair and random?
All games on 500tk use certified RNG (Random Number Generator) technology provided by reputable game studios including Pragmatic Play, Evolution Gaming, Spribe, and NetEnt. This guarantees that outcomes cannot be predicted or manipulated. The platform uses SSL encryption across all connections, so your gameplay data and financial transactions remain completely private.
What slot games are available on 500tk?
500tk hosts hundreds of slot titles from leading providers, including video slots, classic fruit machines, and progressive jackpot games. Popular titles include Gates of Olympus, Sweet Bonanza, Big Bass Bonanza, and Starlight Princess from Pragmatic Play, plus many more from Microgaming and NetEnt. New slots are added regularly. Visit the Slots section to browse the full library.
What live casino games can I find on 500tk?
500tk's live casino section is powered by Evolution Gaming and Ezugi, offering real-time games streamed from professional studios. You can play Live Baccarat, Live Roulette, Live Blackjack, Crazy Time, Lightning Dice, and Andar Bahar — all with real dealers. Games run 24/7 in Bangladesh Standard Time, so there is always a table available whatever time of day you play.
Bonuses & Promotions
What welcome bonus does 500tk offer new players?
500tk offers a generous welcome bonus for new players on their first deposit. The exact percentage and maximum amount may vary with current promotions, so always check the Promotions page after registering for the latest offer. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. Terms and wagering requirements apply.
What is the wagering requirement on 500tk bonuses?
The wagering requirement on 500tk welcome bonuses specifies how many times you must play through the bonus amount before you can withdraw any associated winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets before withdrawing bonus-derived funds. Always read the individual promotion's terms for the exact rollover figure.
How do free spins work on 500tk?
Free spins on 500tk are awarded as part of welcome offers or ongoing slot promotions. Each free spin lets you spin a designated slot game at no cost, and any winnings are credited as bonus funds. These bonus funds are then subject to a wagering requirement before they can be converted to real withdrawable cash. Check the specific promotion for the eligible slot titles and expiry dates.
Can I use my 500tk bonus on cricket betting?
Whether bonus funds can be used on cricket betting or sports markets depends on the specific promotion's terms. Some 500tk bonuses are sports-betting eligible (for BPL, IPL, and T20 matches), while others are casino-only. Read the terms of each promotion carefully. Placing bets on markets excluded by a promotion's terms will not count toward meeting the wagering requirement.
Safety & Responsible Gaming
Is 500tk safe and legal to use in Bangladesh?
500tk operates as a secure online platform using SSL encryption to protect all player data and financial transactions. We follow responsible gaming best practices and enforce strict age verification (21+). While online gambling regulations in Bangladesh are evolving, 500tk is committed to providing a safe, fair, and transparent experience for all players. Play responsibly and within your personal limits.
What responsible gaming tools does 500tk provide?
500tk provides several responsible gaming tools to help players stay in control. These include deposit limits (daily, weekly, monthly), session time reminders, temporary account time-outs, and self-exclusion options for players who need a longer break. To access these tools, visit the Responsible Gaming section in your account settings or contact our support team at [email protected].
How do I self-exclude from 500tk if gambling becomes a problem?
If you feel that gambling is negatively affecting your life, 500tk strongly encourages you to use the self-exclusion feature. Log in to your account, go to Responsible Gaming settings, and select the self-exclusion option — you can choose a period from 30 days up to permanent exclusion. You can also request exclusion by emailing [email protected]. During exclusion, you will be unable to log in, deposit, or place bets.
Does 500tk protect my personal and financial data?
Yes. 500tk uses industry-standard 128-bit SSL encryption on every page and transaction, meaning all data sent between your device and our servers is fully encrypted and unreadable to third parties. We never share your personal details with external advertisers. For full details on how your data is handled, please review our Privacy Policy.
How do I contact 500tk customer support?
The 500tk support team is available around the clock. You can reach us by emailing [email protected] — our team aims to respond within 2 hours during Bangladesh Standard Time business hours and within 6 hours at other times. When contacting support, please include your registered mobile number and a brief description of your issue to speed up the resolution process.
Still Have Questions?
Our support team is available 24/7 to help. You can also explore 500tk Casino for the full game library, or log in to your account to get started today. For guidance on safe play, visit our Responsible Gaming page.